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Frequently Asked Questions

An FAQ page is a valuable resource for New Zealand players who want to quickly find answers to common questions about SpinBit Casino. This page covers topics such as account registration, deposit and withdrawal methods, game rules, bonuses and promotions, and technical issues.

How do I create a SpinBit account?

Signing up for SpinBit is easy! Just click the "Sign Up" button, enter your information, and then confirm your account through the verification email sent to you. Ready to go!

Forgotten Password?

If you have forgotten you password do not worry! The quickest way to reset it is by clicking the "Forgot Password?" link and following the steps in the email. If that doesn't work, reach out to player support for assistance from one of our friendly staff.

What currencies are available?

We currently accept EUR, USD, NZD, CAD, BTC, LTC, and USDT. For more information, read payment options.

Can I have multiple accounts?

Multiple accounts are not allowed per our T's & C's. Additionally, only one account is permitted per computer, IP address, and household.

Can I change my registered email address?

No, the registered email for your account must stay the same.

What deposit methods are available?

We offer various deposit options. Visit our payment options page to choose the best method for you.

What happens if my deposit is not showing?

Fiat currency deposits should be immediate. If it doesn't show up in your account, contact support for assistance. Cryptocurrency deposits may take time if the blockchain hasn't confirmed it or the wallet hasn't sent it. Our support team is ready to help if needed.

How long do deposits take to appear in my account?

Fiat currency deposits are instant. Play our games right after depositing. Cryptocurrency deposits may take a few minutes, depending on blockchain traffic. If you encounter any deposit issues, reach out to support.

Are there any rules to withdrawing my balance?

Withdrawals require a three times wagering of deposit. This means you must play through your balance three times before you are eligible to withdraw. This is necessary for license compliance, and applies to both cryptocurrencies and fiat currencies.

Are there any minimums and maximums for my deposits and withdrawals?

Check the payment page for minimum deposit requirements. Maximum monthly withdrawal is 50,000 EUR, subject to negotiation for VIP players at the casino's discretion.

How long will it take me to receive my withdrawal?

At SpinBit, our goal is to provide fast and efficient cashouts. In some instances, processing time may vary based on deposit and withdrawal method.

What is a bonus?

A bonus is additional funds added to a player's account, based on promotional terms. To withdraw, the player must meet the wagering requirements after accepting the bonus.

How do I find out how much I have left to wager on my bonus?

Check the Bonuses section or contact support to find out remaining balance.

What happens if the game freezes whilst I am playing it?

In case of freeze (e.g. computer crash or internet loss), game resumes on server, crediting account with result.

What if an error or technical issue occurred in the casino?

Our database meticulously tracks all bets placed, facilitating quick resolution of any potential issues. If you encounter a problem, please contact our friendly support staff for assistance.

Is my information safe and secure with SpinBit?

SpinBit is secure and safe! Our website utilizes 128-bit SSL encryption, ensuring the protection of your personal information by our dedicated security team.

How come I have to verify my documents before I can withdraw?

Adherence to our Curacao gaming license mandates verification of player identity through proper documentation. This allows us to maintain a secure and enjoyable experience for all users of our casino website.

Can my documents be refused?

Affirmative, compliance with our Curacao license is mandatory. When necessary, additional or alternative documentation may be requested.

How long does it take for my documents to be verified?

Our aim is to process document verification promptly upon receipt. However, delays may occur. For updates on your verification status, please contact support.